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November 3 VA has combined the White House Hotline with the department's toll-free information line, 1-800-MyVA411 (1-800-698-2411), to provide veterans with a single point of access for VA health care, benefits. , and information. services and solve their problems.
Va Whitehouse Hotline
In 2017 launched a White House hotline to provide a direct way for veterans and their families to report VA complaints. in 2020 The VA has announced plans to create 1-800-MyVA411 as a single point of access for all VA contact centers. MyVA411 launched later that year and has been VA's primary call center for inbound calls, far outstripping hotline calls since its inception.
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The White House Hotline is staffed 24 hours a day, 365 days a year by live agents. Callers to 1-800-MyVA411 can reach a live agent any time, any day, by pressing "9."
VA officials said the consolidation will make it easier for veterans to access information and services and will not affect the level of service or the importance of VA locations to veterans' issues. VA hopes to significantly increase awareness of integration services and provide an opportunity for callers to share their concerns or ask questions.
October month. VA Briefed Veterans Service Agencies About MyVA411 Contact Center Integration; Preparations for integration began when the PACT Act became law. Integration aims to:
VA continues to hire call center and support staff to improve service delivery and reduce wait times for veterans and their families. The Department encourages members, service members and veterans, their families, caregivers and survivors, along with other veteran service organizations, to promote MyVA411 and spread the word that 1-800-MyVA411 is the go-to contact for all VA questions. . : Help for the homeless, PACT Act or other veterans health care information, information about benefits and services, and more.
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Veterans and loved ones in crisis can continue to call 988 and press 1, text 838255 or visit www.veteranscrisisline.net for 24/7 emergency assistance.
Campos currently serves as “Senior Director of Government Relations, managing matters related to military and veteran health care, wounded, sick and injured, and nursing policy.
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